Online Portal by AppFolio 0.9.63

AppFolio, Inc. ❘ Freeware ❘
Android iOS
out of 936 votes

The Online Portal is designed for residents whose management company utilizes AppFolio Property Manager. This platform allows you to seamlessly connect with your property or association manager, providing you with instant, on-demand access to a comprehensive range of information and tools that cater to your needs.

Effortlessly pay rent or dues and conveniently set up automatic payments
Submit maintenance requests and effortlessly track their status
Easily access essential documents such as tenant inspection reports and homeowner meeting minutes
Conveniently view and download your lease agreement
Homeowners have the ability to submit architectural requests and effortlessly keep track of association-related events

Overview

Online Portal by AppFolio is a Freeware software in the category Business developed by AppFolio, Inc..

The latest version of Online Portal by AppFolio is 0.9.63, released on 07/03/2024. It was initially added to our database on 10/23/2023.

Online Portal by AppFolio runs on the following operating systems: Android/iOS.

Users of Online Portal by AppFolio gave it a rating of 2 out of 5 stars.

Pros

User-friendly interface, making it easy to navigate and use
Cloud-based platform allows for access from anywhere with an internet connection
Offers a wide range of features such as online rent payments, maintenance requests, and tenant screening
Provides excellent customer support with responsive helpdesk and training resources
Integrates well with other property management tools and software

Cons

Can be expensive for smaller property management companies or individual landlords
Some users have reported occasional glitches or downtime issues
Customization options are limited compared to other property management software
Limited availability in certain regions, may not be suitable for international users

FAQ

What is the Online Portal by AppFolio?

The Online Portal by AppFolio is a cloud-based platform that allows property managers and landlords to manage properties efficiently, including tenant communication, online rent payments, and maintenance requests.

How do tenants access the Online Portal?

Tenants can access the Online Portal by visiting the designated URL provided by their property manager and logging in using their email address and password.

Can tenants pay rent through the Online Portal?

Yes, tenants can easily pay their rent through the Online Portal using credit/debit cards or e-checks.

Is there a mobile app available for the Online Portal?

Yes, AppFolio offers a mobile app that allows users to access the Online Portal features on their smartphones.

What features are included in the Online Portal?

The Online Portal includes features such as online rent payment, maintenance request submissions, document access, and communication tools between tenants and property managers.

Is there a fee for tenants to use the Online Portal?

While creating an account is free for tenants, there may be processing fees associated with certain payment methods when paying rent through the portal.

How do property managers set up the Online Portal for their tenants?

Property managers can set up the Online Portal through their AppFolio account dashboard by inviting tenants and providing them with login credentials.

What should tenants do if they forget their password?

Tenants can reset their password by clicking on the 'Forgot Password' link on the login page and following the instructions sent to their registered email address.

Can maintenance requests be tracked in the Online Portal?

Yes, tenants can submit maintenance requests through the Online Portal and track their status until resolved.

Is customer support available if I have issues with my account?

Yes, AppFolio provides customer support through various channels including phone, email, and an online help center for assistance with any issues related to the Online Portal.

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